XPI Solutions LLC (“XPI Solutions,” “XPI Voice,” “we,” “us,” or “our”) provides communication, customer engagement, and service-support solutions for businesses. This Privacy Policy applies to information collected through our website, contact forms, appointment requests, service inquiries, and text messaging interactions.
1. Information We Collect
We may collect personal and business-related information when you submit a form, request service, schedule an appointment, or otherwise communicate with us, including:
- Name
- Email address
- Phone number
- Business name, if provided
- Inquiry, appointment, and service-related details
- Communication preferences
- Message interaction data related to SMS communications
2. How We Use Your Information
We use your information to:
- Respond to inquiries and service requests
- Provide customer support and operational updates
- Send appointment confirmations, reminders, scheduling links, and status updates
- Improve communication efficiency and service quality
- Maintain records related to customer service and service delivery
We do not send marketing or promotional text messages unless they are clearly disclosed and separately consented to.
3. SMS Consent and Communications
If you provide your phone number and expressly opt in, you agree to receive conversational and transactional SMS messages from XPI Solutions / XPI Voice related to your inquiry, request, appointment, support needs, or service updates.
Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out at any time.
Reply HELP for help.
Consent to receive SMS messages is not a condition of purchase.
SMS consent is collected through website forms, booking forms, intake forms, or other direct communication channels where the user clearly agrees to receive text messages.
4. Data Sharing
We do not sell, rent, or share your personal information, mobile number, or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except with messaging vendors, hosting providers, and service partners strictly necessary to deliver the text messaging service and support our operations.
We may also disclose information when required by law, legal process, or regulatory obligation.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or misuse.
While no method of transmission or storage is guaranteed to be completely secure, we take commercially reasonable steps to help protect the information entrusted to us.
6. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights and Choices
You may request to:
- Access or update your personal information
- Withdraw consent for SMS communications
- Request deletion of your information, subject to legal or operational requirements
To stop SMS messages, reply STOP. For assistance, reply HELP or contact us directly.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third-party websites.
9. Contact Information
XPI Solutions LLC
Email: xpivoice@xpisolutions.com
Phone: 469-443-0005
Website: https://xpivoice.xpisolutions.com/